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HOW TO ORDER
How do I order?
You can order from us by email:sales@skating-world.com
or telephone on +44 (01947) 893020. We will then give you a price
including delivery.
How can we pay?
We will accept payment by paypal or cheque.
If you wish to pay by paypal, please email us first and we will send you an invoice via paypal.
Do you export?
Yes, we export goods worldwide. Our preferred way of shipping is via airmail.
How do we pay for export orders?
We will accept payment by paypal. Whilst we are happy to give you guidelines as to the relevant currency amount,
customers are reminded that the rate of exchange at the time of the transaction always takes
precedence whether it is higher or lower.
Faulty Goods
All blades are covered by a 1 year manufacturers warranty. In the event of a fault developing within the first year, we will supply you
with another blade. The faulty blades to be returned to ourselves (at our expense) for submission to the manufacturers.
Refunds
Blades - It is the customers responsiblity to ensure that they are ordering the right size for their boots. If your boots have not
arrived from the manufacturer yet - do not order the blades until you can check the size of the sole. Due to the high level of
shipping costs, we cannot refund export blades that have been ordered in the wrong size. Under exceptional circumstances, we may agree to
take back the blades but the customer must bear the cost of shipping to the UK and our original shipping costs will be deducted
from any refunds i.e. in the case of shipping by courier, we will deduct US$40.00.
Boots - We will not export boots. UK Customers - we will refund the boots less any postage costs. If we have specifically ordered
a special size at your request, we will also levy a 10% restocking charge. Boots must be returned within 14 days, unworn, in perfect
condition in original box.
Dresses - If a dress does not fit, we will fund you the cost less postage. The garment must be returned, unworn, in perfect condition
with all price labels intact within 30 days.
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